Nutzungsbedingungen

Diese Seite liegt nur in englischer Sprache vor, hier geht es zum Datenschutz.

Introduction

Welcome to PamFax, owned and operated by Scendix Software-Vertriebsgesellschaft mbH, Ebstorf, Germany (“the Site”). Please read the following Terms of Use carefully before using this Site or ordering/downloading any of our products, so that you are aware of your legal rights and obligations with respect to Scendix Software and its affiliates and subsidiaries (individually and collectively, “Scendix Software”).

By using the Site, purchasing software or other products, you signify your irrevocable acceptance of these Terms of Use. you also agree to ensure that anyone who uses this software on your computer also abides by the Terms of Use. Scendix Software has the right to revise the Terms of Use at any time without providing notice to its users. your continued use of the site and/or service shall be deemed irrevocable acceptance of those revisions.

We reserve the right to change, modify, suspend or discontinue any portion of the Site and/or service at any time. We may also impose limits on certain features or restrict your access to parts or the entire site and/or service without notice or liability.

Please also take time to read our Privacy Policy which is a legal component of the Term of Use.


Use of PamFax Software and Service

PamFax services, sometimes referred to as the “Software” and accompanying documentation that are made available by download from this Site are the copyrighted work of Scendix Software. Use of the Software is governed by the terms of the end user license agreement that accompanies or is included with such Software.


Warranties and Disclaimers

Except as expressly provided otherwise in a written agreement between you and Scendix Software, the materials in or purchased through this site and/or client application are provided “as is” and without warranties of any kind either express or implied. To the fullest extent permissible pursuant to applicable law, Scendix Software disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability or fitness for a particular purpose, or the warranty of non-infringement. Without limiting the foregoing, Scendix Software does not warrant that the functions contained in the service or software will be uninterrupted or error-free, that defects will be corrected, or that this service or the server that makes it available are free of viruses or other harmful components. Scendix Software does not warrant or make any representations regarding the use or the results of the use of the materials in this service in terms of their correctness, accuracy, reliability, or otherwise. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you. Without limitation of the foregoing, you acknowledge that as a service to users of the Scendix Software service and software, we include links to other web sites on the world wide web portion of the internet and that Scendix Software has no control over, and makes no representations of any kind whatsoever, regarding the content or appropriateness of content on such web sites and you hereby irrevocably waive any claim against us with respect to such web sites.


Under no circumstances, including, but not limited to, negligence, shall Scendix Software be liable for any special or consequential damages that result from the use of, or the inability to use, the materials, the site, client application or any other web site, even if Scendix Software or a Scendix Software authorized representative has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you. No advice or information, whether written or oral, obtained by you from Scendix Software or from or through the site shall create any warranty not expressly stated in the terms of use. In no event shall Scendix Software’s total liability to you for all damages, losses, and causes of action (whether in contract, tort (including, but not limited to, negligence) or otherwise) exceed the amount paid by you, if any, for purchasing any services, materials or products.


Term of Use

The license for use of the Site and the Materials is effective until terminated. you may terminate it at any time by destroying the Materials together with all copies thereof. This license will terminate upon conditions set forth elsewhere within this Terms of Use or if you fail to comply with any term or condition of this Terms of Use. In such event, no notice shall be required by Scendix Software to effect such termination. Upon termination of this Terms of Use, you agree to destroy the Materials together with all backup copies, modifications, printed or written materials, and merged portions in any form, or return same to Scendix Software at your expense.


Web Site

Links

Scendix Software may provide links to other sites that we feel are relevant and interesting to our users (“Link Sites”). Scendix Software is not responsible for the content on the Link Sites and is not responsible for the accuracy of the information and intellectual property notices therein. Some of these Link Sites may provide you with opportunities to purchase products (“Products”). We do not endorse any of the Products nor do we make any representations or warranties in connection with the Products.


Online Behavior

Please exercise respect when participating in any of Scendix Software’s community features such as Forums, Bulletin Boards, Chat Rooms, etc. (“User Materials”). you may not submit or publish through Scendix Software any User Materials that are libellous, defamatory, pornographic, an invasion of privacy, obscene, abusive, illegal, racist, offensive, an infringement on any intellectual property rights of a third party or would otherwise violate the rights of any third party. Furthermore, you may not submit or publish User Materials through Scendix Software that solicit funds or services, contain advertising or include programs that contain viruses or any other programs designed to impair the functionality of any computer.

Please remember that we do not regularly monitor the contents of these community features and cannot be held responsible for the User Materials. Therefore, we apologize in advance for any offensive or otherwise displeasing User Materials.

If at any time you upload or post User Materials, including but not limited to comments, suggestions, problem reports, bug reports, translations and design ideas to the Site you automatically grant Scendix Software a non-exclusive, royalty-free, perpetual license of all rights throughout the universe to use, edit, modify, include, incorporate, adapt, record and reproduce the User Materials including, without limitation, all trademarks associated therewith, in any manner whatsoever, in or out-of-context, in all languages, in all media now known and hereafter devised, and to use the User Materials in advertising, promotion and publicity for the Site, Scendix Software and its or their products and services, in any and all media now known or hereafter devised. In addition, you represent and warrant that you are entitled to enter into these Terms of Use and that you waive any so-called “moral rights” in and to the User Materials.


Submissions

Certain parts of the Site may ask for written suggestions or problem reports such as using our contact form or problem report form (“Submissions”).

The Submissions shall be deemed the property of Scendix Software. Scendix Software shall exclusively own all now known or hereafter existing rights to the Submissions throughout the universe in perpetuity and shall be entitled to use the Submissions for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the Submissions. In any event, any Submissions you send to Scendix Software will not be treated as confidential and Scendix Software shall not be liable for any disclosure of the Submissions.

Datenschutz (for German users)
Diese Website benutzt Google Analytics, einen Webanalysedienst der Google Inc. (“Google”) Google Analytics verwendet sog. “Cookies”, Textdateien, die auf Ihrem Computer gespeichert werden und die eine Analyse der Benutzung der Website durch Sie ermöglicht. Die durch den Cookie erzeugten Informationen über Ihre Benutzung diese Website (einschließlich Ihrer IP-Adresse) wird an einen Server von Google in den USA übertragen und dort gespeichert. Google wird diese Informationen benutzen, um Ihre Nutzung der Website auszuwerten, um Reports über die Websiteaktivitäten für die Websitebetreiber zusammenzustellen und um weitere mit der Websitenutzung und der Internetnutzung verbundene Dienstleistungen zu erbringen. Auch wird Google diese Informationen gegebenenfalls an Dritte übertragen, sofern dies gesetzlich vorgeschrieben oder soweit Dritte diese Daten im Auftrag von Google verarbeiten. Google wird in keinem Fall Ihre IP-Adresse mit anderen Daten der Google in Verbindung bringen. Sie können die Installation der Cookies durch eine entsprechende Einstellung Ihrer Browser Software verhindern; wir weisen Sie jedoch darauf hin, dass Sie in diesem Fall gegebenenfalls nicht sämtliche Funktionen dieser Website voll umfänglich nutzen können. Durch die Nutzung dieser Website erklären Sie sich mit der Bearbeitung der über Sie erhobenen Daten durch Google in der zuvor beschriebenen Art und Weise und zu dem zuvor benannten Zweck einverstanden.



Administrative Information


Jurisdictional Issues

This Site is controlled and operated by Scendix Software-Vertriebsgesellschaft mbH. Scendix Software makes no representation that materials in the Site are appropriate or available for use in your location. Those who choose to access this Site from any location do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. We explicitly are not responsible for content on websites that we link to and these links are provided for informational purposes and are to be used at your own risk. We do not carry any responsibility for content posted by registered or non-registered users on the forum or any social platforms like but not limited to Twitter, Facebook, etc.


Indemnity

You agree to indemnify and hold Scendix Software, and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of content you submit, post to or transmit through the Site, your use of the Site, your connection to the Site, your violation of the Terms of Use, or your violation of any rights of another person or entity.
Governing Law


Governing Law

By accessing this Site, you and Scendix Software agree that all matters relating to your access to, or use of, this Site shall be governed by and construed in accordance with the laws of Germany, without giving effect to any principles of conflicts of law.


Trademarks

The trademarks, logos and service marks (“Marks”) displayed on this Site are the property of Scendix Software or other third parties. You are not permitted to use the Marks without the prior written consent of Scendix Software or such third party, which may own the Marks. Scendix Software, the Scendix Software logo are trademarks of Scendix Software.


Fax Privacy

Scendix Software acknowledges that documents contain proprietary and confidential information. Scendix Software agrees to keep the documents in confidence and to take reasonable precautions to ensure that data is stored securely, no unauthorized individuals have access to the documents and that no unauthorized copies are made. For privacy reasons sent faxes are deleted automatically after one month from your fax history. It is your responsibility to download copies, should you need them. Communication between the PamFax application and our servers is completely SSL encrypted.


Payment

The minimum purchase for PamFax Credit is 5,95 € (inkl. 19% VAT) (or equivalent in users account currency). This may be changed without notice. The purchased PamFax Credit is visible in the PamFax application and PamFax Portal. You shall pay Scendix Software, via respective payment processing company (Gate2Shop, Paypal, Moneybookers or other available payment companies), any applicable rates as stated on the website in connection with your purchase of respective products or services.
Refund Policy

PamFax does not charge for failed faxes – irrespirable of the cause of failure. When the system encounters other errors or errors related to the PamFax system, either the fax will be resent again at no charge or the total payment amount will be refunded automatically. You can request a refund for unused and unexpired reserved PamFax Credit, by submitting a support request to Customer Support. Refund requests carried out through other means shall not be eligible for a refund. All refunds shall be paid through the original method of payment only and addressed to the person that deposited the credit initially. Scendix Software reserves the right to deny repetitive refund requests.


Chargebacks

Processing bank initiated chargebacks is expensive and time consuming. In most cases a chargeback process, once initiated, cannot be stopped. If you issued a chargeback for a payment with PamFax and this was in error, we will charge your PamFax account with a one-time processing fee of 23,80 € (incl. 19% VAT) for the initiated chargeback (or equivalent in your currency) which you will need to settle by adding 23,80 € (incl. 19% VAT) to the new PamFax credit you want to purchase.


Rates

Our rates apply to fax pages that take less than 60 seconds to transmit, which covers approximately 90% of all fax pages. Faxes, regardless of size, to numbers that take longer than 60 seconds per page to transmit will be added to a “slow fax number list”. Next time you send to the same number a surcharge will be added to the price based on the last transmission speed. Should the fax be sent within the 60 seconds per page limit, a refund for the surcharge is issued after completion of the fax job. No special offers apply. Value Added Tax (VAT) may apply to all charges depending on your country of residence.


Change of rates

Scendix Software may change the rates at any time by giving a thirty (30) day notice of such change on the website www.pamfax.biz, or by stating new rates in connection with your purchase. The new rate will apply to your next purchase after the adjustments have been published on the website. You agree that by continuing to use PamFax following the adjustments of the rates, you accept the new rates. If you do not wish to accept such adjustment of rates, you may ask for a refund of your PamFax credits.


Payment and tariff Issues

PamFax Credit: You need to pay to use certain products. To purchase payable products you need a sufficient balance of PamFax credit, which is credit purchased by you (or an Administrator of a Business Control Panel) from Scendix and allocated to your User Account (“PamFax Credit”). You must deposit sufficient PamFax Credit in your User Account through your debit or credit card, PayPal, promotional voucher, or other means which may be made available by Scendix. Scendix reserves the right to stop accepting debit or credit cards from one or more issuers.

Restrictions: Scendix does not guarantee that you will be able to use your PamFax Credit balance to purchase all the payable products. Certain products may have to be paid for separately.

PamFax Credit Agreement: When you purchase PamFax Credit you start an agreement for usage of this Credit. This agreement has a term of 180 days, independent from your PamFax Credit balance at point of contract termination. Scendix will inform you ahead of time of your contract expiration by email, Skype chat and/or other means. It is your responsibility to extend the contract with Scendix. You can extend your contract by sending a fax via PamFax. This will extend your contract for another 180 days.


Fair use of Service

In case where Scendix Software finds or suspects unfair use of the Site and/or service, we reserve the right to change, modify, suspend or discontinue user access to any portion of the Site and/or service at any time. We may impose limits on certain features or restrict your access to parts or the entire site and/or service without notice or liability.


Additional terms for the use of fax-in

1. Allocation of your fax-in number. If you have bought and are eligible for a fax-in number, it will be allocated to you as soon as reasonably possible after you have paid us. In certain countries, the number may be allocated to you by Scendix Software’s partner instead of Scendix Software and you may need to enter into a separate agreement with such partner. You acknowledge and understand that the allocation and distribution of the number does not constitute any transfer of any property or other rights with respect to the numbers.

2. PamFax Business Control Panel. If a fax-in number is allocated to you by the administrator, the right to use the number and the cancellation of such right will be exercised by the administrator at his sole discretion. Scendix Software shall try to allocate and distribute the requested number and enable you to be reached by PSTN fax machines on your number, where applicable. However, Scendix Software cannot guarantee that the requested numbers can be allocated or distributed to you or that you can make use of the Scendix Software services using such number.

3. Termination of numbers. Scendix Software is entitled to refuse, change or terminate any number allocated to you at any time for any reason, including but not limited to:

(i) if you don’t comply with these Terms of Service or any of the applicable Additional Terms;

(ii) if you don’t comply with any instructions given by Scendix Software and/or its partners in relation to the products in accordance with paragraph 5 below; and/or

(iii) if the number is withdrawn, terminated or changed by any of Scendix Software’s partners for any reason.

4. In the event that Scendix Software changes the fax-in number that has been allocated to you, Scendix Software will send a notification by e-mail and/or chat message, stating the effective date of the change and your new number. If you do not wish to accept this new number, you are entitled to terminate your number, in writing or by e-mail to sales[@]pamhelp.com, with effect from the date on which the new number will be allocated to you.

5. Your co-operation. You agree that you will:

(i) comply with any reasonable instructions given by Scendix Software or Scendix Software’s partners with regard to the use of the numbers and the products including but not limited to compliance with any terms of service of Scendix Software’s partners;

(ii) provide accurate and complete information with regard to your place of residence and your use of the number(s), and such other information as may reasonably be required from time to time by Scendix Software.



© Scendix Software-Vertriebsgesellschaft mbH
Last revised: June 28, 2010